Return Policy

Returns & Refunds

At CustomJetTags®, every order is made especially for you. We want you to be completely happy with your custom flight tags, jet tags, and key flag keychains. If something isn’t right, we will work with you to put it right.

Quick summary

All orders are custom-made to your approved artwork.
We do not offer direct exchanges. If there is a problem, we will remake your order or issue a partial or full refund.
To make a claim, email us at sales@customjettags.com within 7 days of delivery.

Custom Orders Policy

Every order is produced to your specifications, including your artwork, colors, text, size, and craft (embroidered, woven, or printed). Because these items are personalized and cannot be resold, custom orders are final sale and cannot be returned or exchanged for a different product once production has begun.
This is why we provide a free digital proof and free revisions before production. Please review your proof carefully, including spelling, colors, flag designs, quantities, and delivery address, before approving it.

If Something Is Wrong With Your Order

You are covered if your order arrives:
Defective or damaged, for example with loose stitching, torn edges, or print flaws
Different from your approved proof, for example the wrong colors, text, or artwork
Incorrect in quantity, with a significant shortage
Damaged or lost in transit (see “Lost or Damaged in Transit” below)

We are not able to offer a remake or refund for:
Errors in artwork, text, or colors that appeared in a proof you approved
Minor color differences between a screen and the finished product, or small variations within normal craft tolerances
Items that have been used, altered, or damaged after delivery
A change of mind or a change of plans after production has started

How to Make a Claim

Please email sales@customjettags.com within 7 days of delivery and include:
Your order number
A short description of the problem
Clear photos of the affected items (and the packaging, if the problem is damage)
Our team will review your claim and reply within 1 business day. Claims reported after 7 days may not be accepted.

How We Make It Right

We do not offer direct exchanges. Once we confirm the issue, we will offer one of the following, depending on the situation:
Free remake: We remake the affected items and ship them to you at no cost. In most cases you do not need to send the original items back.
Partial refund: If only some items are affected, or the issue is minor, we can refund the value of the affected items.
Full refund: If a remake isn’t possible, or you prefer a refund, we will refund your order.
If we need the original items returned, we will tell you first and cover the return shipping. Please do not send anything back without contacting us, as returns we have not approved cannot be processed.

Order Cancellations

Production starts quickly, so please contact us as soon as possible if you need to cancel.
Production has not started: We can cancel your order and refund your payment.
Production is in progress: We will check with our production team to see which stages have been completed. Once confirmed, we will deduct the cost of materials and work already completed and refund the remaining amount.
Production is complete or the order has shipped: The order can no longer be cancelled or refunded as the products have been made specifically for you. Please contact us and we’ll see what we can do to help.

Lost or Damaged in Transit

If your package is marked delivered but you haven’t received it, or it hasn’t moved for 7 business days (or 15 days for international shipments), or it arrives damaged, please contact us within 10 days. We will investigate with the carrier and, once confirmed, remake or refund your order. For damaged packages, please keep the packaging and send us photos.

Refund Processing

Approved refunds are issued to your original payment method within 3 business days after approval. Depending on your bank or card provider, it may take a few extra days for the funds to appear. If the original payment method is not available, we will contact you about other options.